Terms of service
Welcome to Radiant Health! We are proud to offer quality infrared heat products. To ensure safe and predictable shopping, all purchases made via www.radianthealth.no are governed by the following terms and conditions of sale.
When you shop with us, you accept these terms, which together with the order confirmation form the contractual basis for the purchase. We recommend that you read them carefully before you buy.
The terms comply with Norwegian law, including the Consumer Purchase Act (forbrukerkjøpsloven), the right of cancellation act (angrerettloven) and the E-Commerce Act (e-handelsloven). These terms do not affect your statutory rights as a consumer, but give you an overview of the most important rights and obligations in connection with your purchase.
The parties
Seller: Radiant Health AS
Postal address: Kirkeveien 65A, 0364 Oslo
Email: info@radianthealth.no
Organisation number: 929 222 725
Buyer: The person placing the order, hereafter referred to as "you" or "the customer".
Delivery terms
We send all orders with PostNord for safe and efficient delivery in Norway.
- Free shipping on orders over 1 000,-
- For orders under 1 000,- shipping is 149,-
- Home delivery can be selected for an additional 249,- on orders over 1 000,-
- Business delivery can be selected for an additional 199,- on orders over 1 000,-
- You can choose your preferred pick-up point when ordering
Once your order has been sent, you will receive a tracking link by email so you can easily follow the parcel all the way.
Delivery time: Normally 2–5 working days in Norway, depending on the postal address.
Pre-orders: For pre-ordered items, we will send the order as soon as it is available, and no later than 30 days after the estimated delivery time. If delivery is delayed, you will be informed as soon as possible. In the event of significant delays, you have the right to cancel the purchase in accordance with the Consumer Purchase Act (forbrukerkjøpsloven).
Uncollected parcels: Please note that uncollected parcels are subject to a fee of up to 500,-, which covers return shipping and handling costs.
Collection: Items cannot be collected or returned directly at our warehouse. All shipments are sent via PostNord.
Warehouse address:
Apilar Logistics, Drammen Department
Nedre Eikervei 14, 3045 Drammen
If you wish to return an item, please contact customer service. We will help you with a shipping label.
Delivery to Sweden and Denmark
We offer delivery to both Sweden and Denmark on DDP (Delivered Duty Paid) terms. This means that all customs and tax costs are included in the price you see in the online store, so you as a customer avoid unexpected fees on delivery.
All prices are shown in Norwegian kroner (NOK), and the total at checkout includes all costs related to shipping, customs and taxes.
Delivery time to Sweden and Denmark is normally 3–7 working days, depending on the postal address and any border and logistics conditions.
For orders to Sweden or Denmark, the same right of cancellation, complaint and warranty arrangements apply as for Norwegian customers, unless otherwise expressly stated.
Right of cancellation (angrerett), returns and exchanges
We always do our best to make sure you are happy with our products. If you change your mind, you have the right to use our 60-day right of cancellation in accordance with applicable legislation.
To return a product, you must fill in our returns form. Our customer service will then contact you within two working days with further instructions. If you have any questions, you can contact us at support@radianthealth.no.
Return fee
A return fee will apply, which is deducted from the refund amount. The fee depends on the size of the product and will normally be between 150–500 kr for returns from Norway. Separate rates apply for returns from the EU. Contact customer service before you send the return, and we will inform you of the applicable return fee. Once your return has been processed, you will receive a refund via the same payment method that was used for the purchase.
Conditions for the right of cancellation
For the right of cancellation to apply, the product must be in a condition that allows Radiant Health to resell it. This means:
- The return must be made within 60 days of receiving the item.
- The product must be unused and returned in its original packaging.
- The item must be packed securely in the original packaging.
- If the original packaging is damaged or missing, an additional cost will apply.
- The barcode on the outside of the box must be intact.
- The product may be opened and carefully inspected, but it must not be switched on or used.
- Our products are considered hygiene products, and the right of cancellation lapses if the product has been used.
- We check and inspect the product once it has been returned to the warehouse.
- Refunds/exchanges are processed once the item has been received and approved.
If the product has been opened, we ask that you:
- Do not tape up the innermost gift box.
- Only use clear tape on the brown outer box.
- Do not write directly on the box.
If the packaging is damaged, a deduction may be made from the refund based on the reduced resale value.
Uncollected parcels
Uncollected parcels are not covered by our 60-day right of cancellation or returns policy.
For uncollected parcels, a fee of up to 500 kr applies, which covers return shipping and handling costs. This fee is deducted from the refund amount when reimbursed.
Exchange for another product/size
If you would like to exchange for another product or a different size, we ask that you return the product you have purchased and place a new order.
Conclusion of agreement
A binding agreement between you and Radiant Health is concluded when we confirm your order via an order confirmation. We reserve the right to cancel the order or parts of it if the product is sold out or in the event of any typing or printing errors. In such cases, you will be informed and given the opportunity to accept changes or cancel the order.
Disclaimer
Radiant Health AS does not guarantee that all items in the Radiant Health online store are in stock at the time of ordering. If an item is not available, we will contact you by phone or email.
Radiant Health AS cannot guarantee that all content on the website is free from errors or inaccuracies. We reserve the right to change the content of the website at any time.
Parts of the services on the website are provided by external organisations. When Radiant Health acts as an intermediary for such services, we cannot be held responsible for errors arising from their activities.
Copyright
All content on this website belongs to Radiant Health and is protected under, among other things, copyright, marketing and trademark legislation.
This means that trademarks, company names, product names, product information, including product descriptions, specifications, images/graphics, design and layout, as well as other content on this website, may under no circumstances be downloaded, copied or used in any other way unless this is explicitly permitted under mandatory legislation or by express prior written consent from Radiant Health.
Prices and payment
All prices are stated in Norwegian kroner (NOK) and include value added tax (VAT). The total cost includes any shipping costs and is shown at checkout before you complete the purchase.
We offer the following payment options via Dintero:
- Card payment (Visa/Mastercard)
- VIPPS
- Klarna (invoice and instalments)
When paying by card or Vipps, the amount is reserved when the order is placed, but payment is only taken when the order is ready for dispatch.
For pre-orders, payment is normally taken 3–7 days after the order is placed.
If you choose Klarna as your payment method, the payment terms you select at checkout apply.
Discounts and campaigns
From time to time, Radiant Health offers discounts, campaigns and benefits for members of selected organisations or partners. These discounts do not apply to newly launched products or items that are already discounted.
Discounts cannot be combined with other offers and apply only to private individuals. Campaigns and member discounts are time-limited and may be changed or ended without notice. If you purchased a product before a campaign started, no retroactive price adjustment will be given.
Pricing errors: In the event of technical errors or incorrectly stated discounts, Radiant Health reserves the right to cancel the order.
Complaints
If the product has a defect or fault, you may be entitled to repair, replacement, a price reduction or cancellation of the purchase in accordance with the Consumer Purchase Act (forbrukerkjøpsloven). Complaints must be made within a reasonable time after the defect was discovered.
You have a 2-year complaint period (reklamasjonsrett) from the day you receive the item. The complaint period applies to defects that are not caused by incorrect use, accidents, inadequate maintenance or normal wear and tear.
The complaint period does not apply to products received free of charge through competitions, gift campaigns or collaborations.
Force Majeure
In the event of unforeseen circumstances such as war, natural disasters, strikes or similar, we reserve the right to cancel or postpone deliveries.
Governing law and dispute resolution
These terms are governed by Norwegian law. We always aim to resolve any disputes amicably, but if this is not possible, the matter may be brought before the Norwegian Consumer Disputes Committee (Forbrukertvistutvalget) or the Norwegian courts.
Thank you for shopping with Radiant Health! Do you have any questions? Contact our customer service at support@radianthealth.no and we will be happy to help.