Sales terms and conditions for Radiant Health
Welcome to Radiant Health! We are proud to offer quality products within infrared heat. To ensure safe and predictable shopping, all purchases via www.radianthealth.no are regulated by the following terms of sale.
When you shop with us, you accept these terms, which together with the order confirmation form the basis of the agreement for the purchase. We recommend that you read them carefully before shopping.
The terms comply with Norwegian law, including the Consumer Purchases Act (Forbrukerkjøpsloven), the Right of Cancellation Act (angrerettloven) and the E-Commerce Act (e-handelsloven). These terms do not affect your statutory rights as a consumer, but provide you with an overview of the key rights and obligations relating to your purchase.
The Parties
Seller: Radiant Health AS
Postal address: Kirkeveien 65A, 0364 Oslo
Email: info@radianthealth.no
Organisation number: 929 222 725
Buyer: The person placing the order, hereinafter referred to as "you" or "the customer".
Delivery Terms
We ship all orders with PostNord for safe and efficient delivery within Norway.
- Free shipping on orders over NOK 1,000
- For orders under NOK 1,000, shipping costs NOK 149
- Home delivery can be selected for an additional NOK 249 on orders over NOK 1,000
- Business delivery can be selected for an additional NOK 199 on orders over NOK 1,000
- You can choose your preferred pickup location when ordering
Once your order has been shipped, you will receive a tracking link by email so you can easily follow your parcel all the way.
Delivery time: Normally 2–5 working days within Norway, depending on postal address.
Pre-orders: For pre-ordered items, we will ship the order as soon as it becomes available, and no later than 30 days after the estimated delivery time. If delivery is delayed, you will be informed as soon as possible. In the event of significant delays, you have the right to cancel the purchase in accordance with the Consumer Purchases Act. If you order other products that are in stock at the same time, the entire order will be shipped once the pre-ordered item is ready, so everything can be delivered together.
Uncollected parcels: Please note that uncollected parcels are charged a fee of up to NOK 500, which covers return shipping and handling costs.
Collection: Items cannot be collected or returned directly at our warehouse. All shipments are sent via PostNord.
Warehouse address:
Apilar Logistics, Drammen Department
Nedre Eikervei 14, 3045 Drammen
If you wish to return an item, please contact customer service – we will help you with a shipping label.
Delivery to Sweden and Denmark
We offer delivery to both Sweden and Denmark on DDP (Delivered Duty Paid) terms. This means that all customs and duty costs are included in the price shown in the online shop, so you as a customer avoid unexpected fees upon delivery.
All prices are shown in Norwegian kroner (NOK), and the total amount at checkout includes all costs relating to shipping, customs and duties.
Delivery time to Sweden and Denmark is normally 3–7 working days, depending on postal address and any border and logistics conditions.
For orders to Sweden or Denmark, the same right of cancellation (angrerett), complaints and warranty arrangements apply as for Norwegian customers, unless otherwise expressly stated.
Right of Cancellation, Returns and Exchanges
We always do our best to ensure you are satisfied with our products. If you change your mind, you have the right to make use of our 60-day right of cancellation (angrerett) in accordance with applicable legislation.
To return a product, you must fill in our return form. Our customer service will then contact you within two working days with further instructions. If you have any questions, you can contact us at support@radianthealth.no.
Return Fee
A return fee will be charged, which is deducted from the refund amount. The fee depends on the size of the product and is normally between NOK 150–500 for returns from Norway. Separate rates apply for returns from the EU. Please contact customer service before sending your return, and we will inform you of the applicable return fee. Once your return has been processed, you will receive a refund via the same payment method used for the purchase.
Conditions for the Right of Cancellation
For the right of cancellation to apply, the product must be in a condition that allows Radiant Health to resell it. This means:
- The return must take place within 60 days of receiving the item.
- The product must be unused and returned in its original packaging.
- The item must be securely packed in its original packaging.
- If the original packaging is damaged or missing, an additional cost will apply.
- The barcode on the outside of the box must be intact.
- The product may be opened and carefully inspected, but must not be switched on or used.
- Our products are considered hygiene products, and the right of cancellation no longer applies once the product has been used.
- We check and inspect the product once it has been returned to the warehouse.
- Refunds/exchanges are processed once the item has been received and approved.
If the product has been opened, we ask that you:
- Do not tape the innermost gift box shut.
- Only use clear tape on the brown outer box.
- Do not write directly on the box.
If the packaging is damaged, a deduction may be made from the refund based on reduced resale value.
Uncollected Parcels
Uncollected parcels are not covered by our 60-day right of cancellation or returns policy.
Uncollected parcels incur a fee of up to NOK 500, which covers return shipping and handling costs. This fee is deducted from the refund amount when repaid.
Exchange for a Different Product/Size
If you wish to exchange for a different product or size, please return the product you purchased and place a new order.
Formation of Agreement
A binding agreement between you and Radiant Health is entered into once we confirm your order via an order confirmation. We reserve the right to cancel the order or parts of it if the product is sold out or in the event of any writing or printing errors. In such cases, you will be informed and given the opportunity to accept changes or cancel the order.
Disclaimer
Radiant Health AS does not guarantee that all items in the Radiant Health online shop are in stock at the time of ordering. If an item is not available, we will contact you by phone or email.
Radiant Health AS cannot guarantee that all content on the website is free of errors or inaccuracies. We reserve the right to change the content on the website at any time.
Parts of the services on the website are provided by external organisations. When Radiant Health acts as an intermediary for such services, we cannot be held liable for errors arising from their activities.
Copyright
All content on these web pages belongs to Radiant Health and is protected under, among other things, copyright, marketing and trademark legislation.
This means that trademarks, company names, product names, product information – including descriptions of the products, specifications, images/graphics, design and layout – as well as other content on these web pages, may under no circumstances be downloaded, copied or otherwise used without explicit permission under mandatory legislation or express prior written consent from Radiant Health.
Prices and Payment
All prices are stated in Norwegian kroner (NOK) and include VAT. The total cost includes any shipping costs and is shown at checkout before you complete the purchase.
We offer the following payment options via Dintero:
- Card payment (Visa/Mastercard)
- VIPPS
- Klarna (invoice and instalment payment)
When paying by card or Vipps, the amount is reserved when the order is placed, but payment is only charged once the order is ready for dispatch.
For pre-orders, payment is normally charged 3–7 days after the order has been placed.
If you choose Klarna as your payment method, the payment terms you select at checkout apply.
Discounts and Promotions
Radiant Health occasionally offers discounts, promotions and benefits for members of selected organisations or partners. These discounts do not apply to newly launched products or items that are already discounted.
Discounts cannot be combined with other offers and only apply to private individuals. Promotions and membership discounts are time-limited and may be changed or discontinued without notice. If you have purchased a product before a promotion started, no subsequent price adjustment will be given.
Pricing errors: In the event of technical errors or incorrectly stated discounts, Radiant Health reserves the right to cancel the order.
Complaints (Reklamasjon)
If the product has a fault or defect, you may be entitled to repair, replacement, price reduction or cancellation of the purchase in accordance with the Consumer Purchases Act. A complaint must be reported within a reasonable time after the fault was discovered.
You have a 2-year right to complain (reklamasjonsrett) from the day you receive the item. The right to complain applies to defects not caused by misuse, accidents, inadequate maintenance or normal wear and tear.
The right to complain does not apply to products received free of charge through competitions, giveaways or partnerships.
Force Majeure
In the event of unforeseen circumstances such as war, natural disasters, strikes or similar, we reserve the right to cancel or postpone deliveries.
Governing Law and Dispute Resolution
These terms are governed by Norwegian law. We always aim to resolve any disputes amicably, but if this is not possible, the case may be brought before the Consumer Disputes Committee (Forbrukertvistutvalget) or the Norwegian courts.
Thank you for shopping with Radiant Health! Do you have any questions? Please contact our customer service at support@radianthealth.no – we are happy to help.