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Product Guide

Exchanges and returns

We always do our best to ensure you are satisfied with our products. If you change your mind, you have the right to exercise our 60-day right of withdrawal in accordance with applicable law.

How to return a product

To return a product, please fill out our return form. Our customer service will then contact you within two business days with further instructions. If you have any questions, please contact us at support@radianthealth.no

Return fee

A return fee will apply, which will be deducted from the refund amount. The fee depends on the size of the product and will normally be between NOK 150–500. Once your return has been processed, you will receive a refund via the same payment method used for the purchase.

Conditions for right of withdrawal

For the right of withdrawal to apply, the product must be in a condition that allows Radiant Health to resell it. This means:

  • Returns must be made within 60 days of receipt of the item.
  • The product must be unused and returned in its original packaging.
  • The item must be securely packed in its original packaging.
  • If the original packaging is damaged or missing, an additional cost will be incurred.
  • The barcode on the outside of the box must be intact.
  • The product may be opened and carefully examined, but it must not be switched on or used.
  • Our products are considered hygiene products, and the right of withdrawal lapses if the product has been used.
  • We check and inspect the product once it has been returned to the warehouse.
  • Refunds/exchanges are processed once the item has been received and approved.

If the product has been opened, we ask you to:

  • Do not tape shut the inner gift box.
  • Only use clear tape on the brown outer box.
  • Do not write directly on the box.
  • If the packaging is damaged, a deduction may be made from the refund based on reduced resale value.

Unclaimed packages

  • Unclaimed packages are not covered by our 60-day right of withdrawal or return policy.
  • For unclaimed packages, a fee of up to NOK 500 will be charged, covering return shipping and handling costs.
  • This fee will be deducted from the refund amount upon repayment.

Exchange for another product/size

If you wish to exchange for another product or size, please return the product you purchased and place a new order.