Privacy Policy

Last updated: August 21, 2025

Radiant Health operates this store and website, including all related information, content, and tools, and all related features, products, and services, to provide you, our customer, with a personalized shopping experience (the “Services”). Radiant Health is powered by Shopify, which allows us to offer the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between these Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes or can be reasonably associated with you or another person. Personal information does not include information that is aggregated or collected anonymously, or that has been de-identified so that it can no longer identify you or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from any of this personal information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable laws:

• Contact Information Including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information Including credit, debit, or other card numbers, payment card information, bank account information, transaction information, payment method, payment confirmation, and other payment details.
• Account Information Including your username, password, security questions, preferences, and settings.
• Transactional Information Including the products you view, add to your cart, add to your wish list, purchase, return, or exchange, and your past transactions.
• Communications With Us Including information you provide in your communications with us, such as when you submit a customer support request.
• Device Information Including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage Information Including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly From You Including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically Through the Services Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From Our Service Providers Including when we engage them to enable certain technologies, and when they collect or process your personal information on our behalf.
• From Our Partners or Other Third Parties

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• To Provide, Customize, and Improve the Services We use your personal information to provide the Services to you, including to fulfill our contractual obligations to you, to process your payments, to ship your orders, to remember your preferences and items of interest, to send you account notifications, to process purchases, returns, exchanges, and other transactions, to create and maintain your account or otherwise administer it, to arrange for shipping, facilitate returns and exchanges, to enable you to post reviews, and to create a personalized shopping experience for you, such as by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• For Marketing and Advertising We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products and services through the Services or other websites, including based on items you have previously purchased or added to your cart, and other activity on the Services.
• For Security and Fraud Prevention We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are solely responsible for keeping your account login credentials safe. We strongly recommend that you do not share your username, password, or other account login credentials with anyone.
• To Communicate With You We use your personal information to provide you with customer support, to respond to your inquiries, to provide you with effective services, and to maintain our business relationship with you.
• For Legal Reasons We use your personal information to comply with applicable laws or in connection with any legal process, including responding to law enforcement or governmental requests, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, merchants, and other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalized advertising with third-party services, based on your online activity with various merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we not share your information for targeted advertising and marketing based on your online activity with various merchants and websites. You can exercise your right to opt out of these types of uses here.
• When you direct us to disclose, request that we disclose, or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any legal requirements (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend our Services, our rights, and the rights of other users or others.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information related to your access and use of the Services to provide you with the Services and to improve them. Information you submit to the Services will be transferred to and shared with Shopify and third parties who may be located in countries other than your own to provide you with the Services and improve them. In order to help protect, develop, and improve our business, we also use certain advanced Shopify features that use data and information originating from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information obtained in connection with your interactions with our store, with other merchants, and with Shopify. In such circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights relating to the use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please see Shopify’s privacy policy for app users. Depending on where you reside, you may also be able to exercise certain rights in connection with your personal information here Link to Shopify's Privacy Policy.

Third-Party Websites and Links

The Services may contain links to other websites and other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. The inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that the information be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We do not recommend that you use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce any applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may deny your request as permitted by law.

• Right to Access You may have the right to request access to the personal information we hold about you.
• Right to Deletion You may have the right to request that we delete the personal information we hold about you.
• Right to Correction You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale or Sharing for Targeted Advertising Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as those terms are defined in applicable privacy laws. You can exercise your right to opt out of these types of uses here. Please note that if you visit our website with the Global Privacy Control preference signal enabled, we will process this automatically, depending on your location, as a request to opt out for the device and browser you are using to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. Please visit https://globalprivacycontrol.org/ for more information about Global Privacy Control. Other than Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent from your browser or device.
• Manage Communication Preferences We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights as described in the Services or by contacting us using the contact details provided below. Please visit https://privacy.shopify.com/en for more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify.

We will not retaliate against you if you exercise any of these rights. We may need to verify your identity before responding to your requests, as permitted or required by applicable laws. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request as soon as reasonably possible and in accordance with applicable legal requirements.

Complaints

If you are dissatisfied with how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection supervisory authority. For the EEA, a list of the data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country you reside in.

If we transfer your personal information out of the EEA or the UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authorities in the UK, where relevant, unless the data transfer occurs to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date, and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email info@radianthealth.no or contact us at Bogstadveien 4, 0355 Oslo, NO. For the purposes of applicable data protection laws, we are the data controller of your personal information.